Harambee Surgery News

Patient Surveys

December 10, 2018

CHRISTMAS AND NEW YEAR CLOSING DETAILS

Broadcast on Tuesday, 27 November 2018

PLEASE NOTE WE WILL BE CLOSED  TUES 25th AND WEDS 26th DEC 2018 FOR THE CHRISTMAS PERIOD AND FOR THE NEW YEAR PERIOD WE WILL BE CLOSED TUES 1st JANUARY 2019.

IF YOU NEED MEDICAL ATTENTION DURING THESE PERIODS RING 111 or 999 IF YOU NEED URGENT MEDICAL ATTENTION.

UPDATED PRIVACY NOTICE

Broadcast on Wednesday, 31 October 2018

Please see our updated privacy notice in the Accessible Information Standards section.

New Extended Access Appointments Service

Broadcast on Sunday, 7 October 2018

See OUT OF HOURS section for full details on this new service.

UP AND ACTIVE SESSION HERE

Broadcast on Tuesday, 4 September 2018

Dear Patients 

Drop in Weight Management & Exercise Advice Session

 

 

Harambee Surgery, Trawden

 

Monday 10th September 8.45am – 11.15am

 

Drop in to the surgery for free advice & access to:

 

Exercise & Weight Management Programmes

 

General Health Improvement

email info@upandactive.co.uk

Online  upandactive.co.uk

Call us  01282 661226

 

SEASONAL FLU VACCINATION PROGRAMME 2018 19

Broadcast on Wednesday, 22 August 2018

Please continue to support our practice by having your flu vaccination here.  Our programme will be starting in October 2018.  Further details regarding clinic times etc will follow in due course. 

BANK HOLIDAY CLOSURE

Broadcast on Wednesday, 22 August 2018

WE WILL BE CLOSED ON MONDAY 27TH AUG 2018 AND WILL RE-OPEN ON TUES 28TH AUG AT 8am.  IF YOU REQUIRE MEDICAL ATTENTION DURING THIS PERIOD RING 111.

TEXT MESSAGE re new GDPR (Data Protection)

Broadcast on Tuesday, 29 May 2018

If we have detials of your mobile phone number you will shortly be receiving a text message from the Practice giving details regarding methods of communication and what you need to do in order to give consent (opt in) or opt out. 

GENERAL DATA PROTECTION REGULATIONS 25 MAY 2018

Broadcast on Wednesday, 23 May 2018

New regulations come into force on the 25 May 2018.  Full details can be found in the Accessible Information Standards section of our  website.

 

BANK HOLIDAYS MON 7th and 28th MAY 2018

Broadcast on Wednesday, 2 May 2018

PLEASE NOTE THE SURGERY WILL BE CLOSED ON MON 7th and 28th MAY 2018. If you require medical attention during these periods ring 111.

Self care

Broadcast on Wednesday, 14 March 2018

For further information see our "self care" section on our homepage.

GOOD FRIDAY AND EASTER MONDAY

Broadcast on Wednesday, 14 March 2018

The Surgery will be CLOSED FRIDAY 30th MARCH and will RE-OPEN 8am ON TUESDAY 3rd APRIL.

If you need medical attention during this period please ring 111.

Please note the dispensary will be closed from 12.30pm on Thursday 29th March and will re-open 8.30am on Tuesday 3rd April.

 

GP Patient Survey

Broadcast on Thursday, 25 January 2018

GP patient survey will be running from January to March 2018.  NHS England want your views so if you receive a questionnaire please fill it in and send it back as soon as possible.   Thank you.

For further information visit  www.gp-patient.co.uk

 

Access to urgent Appointments over Christmas and New Year period

Broadcast on Wednesday, 20 December 2017

http://eastlancsccg.nhs.uk/patient-information/christmas-and-new-year-access-to-urgent-gp-appointment

EXTRA CLINICS ARE AVAILABLE TO PRE-BOOK

Broadcast on Tuesday, 28 November 2017

We are offering extra (extended hours) clinics on the folloiwng dates:-

 

Monday 18th December 2017 - 7.30am - 8am with our Assistant Practitioner.

Wednesday 20th December 2017  - 6.30pm -7.00pm with one of our GPs.

Wednesday 2nd January 2018 - 7.30am -8am with our Assistant Practitioner.

 

 

 

CHRISTMAS AND NEW YEAR BANK HOLIDAYS

Broadcast on Tuesday, 28 November 2017

WE WILL BE CLOSED ON MONDAY 25th and TUESDAY 26th DECEMBER 2017   and   MONDAY 1st JANUARY 2018.

During these periods if you need medical attention ring 111 or if you require URGENT medical attention ring 999. 

 

DISPENSARY PHONE NUMBER HAS CHANGED

Broadcast on Tuesday, 3 October 2017

Dear Patients

The phone number to contact the dispensing team is 01282 868482. 

PHARMACY APPLICATION UPDATE

Broadcast on Tuesday, 3 October 2017

Dear Patients  - The proposed pharmacy application has been refused.   The applicant can appeal this decision.

However would like to thank you all for your help in supporting the Practice.

Thank you.

 

SATURDAY 7th OCTOBER flu clinic 10am-2pm

Broadcast on Friday, 8 September 2017

If you are entitled to have a flu vaccination then please note that we are holding an open access flu vaccination clinic on

Saturday 7th October between 10am and 2pm - no appointment is necessary just pop along.

If you prefer to make an appointment to have your flu vaccination then please contact the reception team on 01282 868482. 

Please continue to support Harambee Surgery and have your flu vaccination done here.

FLU VACCINATIONS 2017

Broadcast on Wednesday, 16 August 2017

Dear Patient - If you are eligible for a flu vaccination then please continue to support the Practice by having your flu vaccination here. 

If you are unsure as to whether you are eligible please contact the surgery.

We will begin our clinics week commencing 2nd OCTOBER 2017 so if you ring up week commencing 18 SEPT you will be able to make an appointment.

GP patient survey results 2016 17

Broadcast on Monday, 31 July 2017

Our results are available to view.  Click on this link and then type in Harambee Surgery    https://gp-patient.co.uk/practices-search

Thank you

Broadcast on Wednesday, 26 July 2017

Dear Patients

Just a short note to say thank you for all the cards, messages and presents that you have given to us on our retirement, and also to say thank you to those who were able to come to the get together at the Community Centre on Saturday 22nd July. It was lovely to see you there, and to hear from you.  Over the next few weeks, we will be writing personally to all those who sent cards and messages, but please accept this heartfelt message of thanks for now.

Very best wishes

David and Margaret Molyneux
 

MAY BANK HOLIDAYS

Broadcast on Thursday, 27 April 2017

The Surgery will be CLOSED on Monday the 1st May and Monday the 29th May. 

If you need medical attention during thes period ring 111 or if you need URGENT medical attention ring 999

WELCOME BACK AND GOODBYE

Broadcast on Tuesday, 17 January 2017

We are very pleased to welcome Dr Elora Baishnab back from her maternity leave.  She will be back at work on Tuesday 21st February and will be working here on Mondays and Tuesdays.

 

As Dr Outar was covering Dr Baishnab' s maternity leave period we now have to say goodbye to Dr Outar whose last day with us is 24th Feb.

We are aware that this may disappoint some patients but unfortunately Dr Outar has personal commitments and is moving on. His stay here was always to cover Dr Baishnab's maternity leave.

We wish him all the very best.

 

We wll keep you informed of any future changes

 

FLU VACCINATIONS 2016

Broadcast on Tuesday, 13 September 2016

PLEASE BOOK YOUR APPOINTMENT TO HAVE YOUR FLU VACCINATIONS.

STRICT CRITERIA APPLIES SO IF YOU ARE NOT SURE WHETHER YOU ARE ELIGIBLE FOR A FLU VACCINATION PLEASE CONTACT OUR RECEPTION TEAM WHO WILL ADVISE YOU OR LOOK AT OUR LINK IN THE FLU VACCINATION 2016 SECTION ON OUR HOME PAGE

REGISTERING TO USE OUR ONLINE SERVICES

Broadcast on Tuesday, 24 May 2016

PLEASE NOTE THAT FROM TODAY WHEN YOU REGISTER TO USE OUR ONLINE SERVICES WE NEED TO SEE TWO FORMS OF IDENTIFCATION eg passport and/or driving licence (with photo) and a utility bill BEFORE WE CAN ACCEPT YOUR REGISTRATION. 

GP rankings

Broadcast on Wednesday, 30 March 2016

We have been ranked 107 out of 7708 surgeries in England.  We are very pleased with this and we want to thank you for taking time to complete the survey.  There are a lot of very good practices, all working under immense pressure, so it is nice to know that we are managing to maintain our high standards.  For full details click on the link   http://www.mirror.co.uk/news/uk-news/best-doctors-surgery-uk-find-7187054 and enter Harambee Surgery in the search box. 

Additional appointments

Broadcast on Thursday, 4 February 2016

Dear Patients - To cope with demand we have added extra clinics on the 10th and 24th February.  Hopefully this will help with the winter pressures the NHS is facing. 

Additional Appointments

Broadcast on Tuesday, 22 December 2015

Dear Patients - to try and help with winter pressures we have added extra appointments on the 22nd and 29th December 2015. These appointments are with a locum GP and are a mixture of pre-bookable appointments and urgent appontments.  We are also looking into further locum sessions in the first two weeks of January 2016. 

Dr Carien du Toit

Broadcast on Saturday, 7 November 2015

We welcome Dr Carien du Toit (formerly known as Dr Viljoen) back to the Surgery.  Dr du Toit will work here Monday afternoons, all day Wednesdays and Thursday mornings.  

Dr David Outar

Broadcast on Saturday, 7 November 2015

We welcome Dr David Outar -  locum GP.  Dr Outar will be with us until September 2015. 

DR & MRS MOLYNEUX RETIREMENT

Broadcast on Tuesday, 28 July 2015

We would like to confirm that Dr & Mrs Molyneux will both be retiring from Harambee Surgery in the very near future, although no official date has been set yet for Dr Molyneux due to NHS paperwork requirements, he will finish work on 31st July 2015 when Mrs Molyneux will be retiring.

The practice will continue to run with Dr Tim Smith, Dr Elora Baishnab and Dr Carien DuTiot (nee Viljoen) who will be re-joining the practice in November. In the interim whilst waiting for Dr DuToit to return to Harambee, we will have a long term locum in place from Mid August, Dr David Outar, who has come very well recommended from a local surgery.

There will be an opportunity for all patients and staff, past and present, to say goodbye to Dr & Mrs Molyneux at an open morning held at the Surgery – we will confirm the date as soon as everything has been arranged.

We hope you can join us in wishing Dr & Mrs Molyneux all the best for the future and a very relaxing well deserved retirement together.

CHANGES

Broadcast on Saturday, 21 March 2015

We would like to let you know that Dr Elora Baishnab has changed her working sessions at Harambee Surgery.  Her working days are Monday and Tuesday.  

Dr Timothy Smith - New GP

Broadcast on Saturday, 21 March 2015

We offer Dr Timothy Smith a very warm welcome.  Dr Smith joined the Practice on the 8th December 2014 as a permanent GP.  Dr Smith has many years' experience in general practice.  His working days are half day on Monday and all day on Wednesday, Thursday and Friday.  

PATIENT ONLINE SERVICE PRACTICE PLAN

Broadcast on Monday, 29 September 2014

To download our Patient Online Service Practice Plan click on the link "patient-online-service-practice-plan.doc"

TEXT MESSAGING SERVICE

Broadcast on Monday, 11 August 2014

TEXT MESSAGING SERVICE IS NOW  LIVE.  The Practice is now able to send out text messages to our patients.  It is very important that we have your correct mobile number and home telephone numbers.  You can do this by emailing in to the Practice with your details or ringing us on 01282 868482 or completing a form which is in the reception area. 

PUT PATIENTS FIRST : Back General Practice Campaign

Broadcast on Wednesday, 4 June 2014

The Royal College of General Practitioners are asking practices to support this campaign by asking staff and patients to sign the petition.  You can read more on the campaign on their website http://www.putpatientsfirst.rcgp.org.uk or get in touch at campaigns@rcgp.org.uk

Dr Helen Gracie

Broadcast on Wednesday, 19 February 2014

We are very pleased to say that Dr Gracie has returned to work and is working here  on Wednesdays, Thursdays and Fridays. 

Summary Care Records

Broadcast on Friday, 6 December 2013

Important Information for Patients

The NHS in England has over the past couple of years been introducing Summary Care Records to improve the safety and quality of patient care. It will give healthcare staff faster, easier access to reliable information about you to help with your treatment.

The information currently contained within your Summary Care Record is:-

Medication

Any Allergies

Any Adverse Reactions

If you would like further information, please ask at reception or see 'Reception' on the website for more details and an information leaflet.

 

Trawden Primary School Visit

Broadcast on Wednesday, 20 March 2013

We would like to thank the teachers and reception children for coming to visit us on Wednesday.  We had a very busy afternoon talking to the children about our HarambEE campaign, which is designed to help the children to understand how to stay healthy. Including what foods are healthy to eat and which are not. How to keep active and of course, the importance of having lots of sleep!!! 

Sister. Wheadon also carried out some simple demonstrations, including how to put on a bandage.  They also visited the reception area and the dispensary, to see where all the medicines were kept, which the children thoroughly enjoyed!

Thank you again to the children, who were all very well behaved!!

cheeky

 

Be happy, Be healthy, Be A HaramBEE

Broadcast on Friday, 15 March 2013

We have recently introduced a healthy campaign, which includes fun and exciting activities for young children, specifically designed to encourage children to become and stay active and healthy.

There are worksheets and colouring sheets in the play room and various other activities will be being introduced over the coming months, please see our noticeboard in reception or keep an eye on the website news items. This subject is also running on our on-line patient forum, why not log-in to find out more!

NEW DISPENSARY OPENING HOURS

Broadcast on Thursday, 7 February 2013

IMPORTANT NOTICE

As you may be aware the Dispensary lost a member of staff just before Christmas. We will hopefully have a new staff member soon, however she will require many hours of supervised training before we can resume normal opening hours. We are sorry for any inconvenience this may cause and will try our best to accommodate any urgent medication requests.

From the 1st February 2013 the Dispensary opening hours will be changing. The new opening hours are as follows:-

Monday 9am - 1pm - 2pm - 5pm

Tuesday 9am - 1pm - 2pm - 5pm

Wednesday 9am - 1pm - 2pm - 5pm

Thursday 9am - 12.30pm

Friday 9am - 1pm - 2pm - 5pm

We ask that you try to order a little earlier than the usual and collect between the above hours so that we can make sure you do not have any problems obtaining your medication.

Thank you and sorry again for any inconvenience!

Patient Survey

Broadcast on Friday, 18 January 2013

As part of our continuing service to our patients, we ran a patient satisfaction survey to assess how patients see our services. Please click on the link to the right to find the results.

Thank you to all who took part in the survey!

Practice Library

Broadcast on Wednesday, 10 October 2012

The library is growing steadily. Please make use of it—simply show the book or the video which you would like to borrow to one of the Receptionists.

If you have any books about health issues which you have found helpful and would like to donate to the Practice Library we would appreciate this.

Whooping Cough and Pregnancy

Broadcast on Wednesday, 10 October 2012

As you have probably heard in the news and in the press over the last week or so, there is a lot of whooping cough around at the moment and babies who are too young to start their vaccinations are at greatest risk.

As you will read in the attached leaflet, expectant mothers can help to protect their babies by being vaccinated themselves against whooping cough from being 28 weeks pregnant.

We are in the process of contacting all pregnant ladies, to invite them in for a vaccine. However if you would like more information, please click here to download an information leaflet or please contact the surgery.

Practice Library

Broadcast on Monday, 8 October 2012

The library is growing steadily. Please make use of it—simply show the book or the video which you would like to borrow to one of the Receptionists.

If you have any books about health issues which you have found helpful and would like to donate to the Practice Library we would appreciate this.

Continuing of trying to improve our service to patients our survey for 2015/16 involved the Practice auditing the length of waiting times patients were waiting once they had arrived for their appointments.

To view the results of the survey click here to download the results and action plan

As part of our continuing service to our patients, we have recently completed a patient satisfaction survey to assess how patients see our services.

Click here for 2013/2014 Survey Information

Previous Surveys see details below:-

Prior to carrying out our survey, we met with our Patient Participation Group to request their input with regards to the questions that we should include on the questionnaire. Click here to see the minutes from this meeting.

Please click on the links below to read previous results.

Please click here to download December 2012 Patient Survey Results.

Following the collation of the results, we met again with our Patient Participation Group to discuss the results. Click here to see the minutes of this meeting.

Following on from these results, an action plan was agreed. Please click here to download that version.

If you would like to see our previous years results, please click here.

A Patient Participation report for Harambee Surgery was also being run by NHS East Lancashire. Click here to see the results.

Practice Newsletter

Newsletter Aug 2018 and Newsletter Aug and Sept 2018 [Click here to download] to download our latest newsletter/s

Click here to download Patient Participation Group CCG Autumn newsletter.

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